General
Information
Corporate aviation was established and
had a profound mark in aviation shortly
after World War II. At the end of the
war, a large supply of military
transport aircraft and veteran pilots
became available to the civilian market.
This environment required that aircraft
interiors support the business person by
providing anonymity, total comfort and
office-like amenities.
In the early days of business aviation, chief pilots and aviation managers
usually had a male flight mechanic/technician in the back of the aircraft. This
person provided the dual role of the mechanic and service person who could meet
the needs of passengers during the mission. During this time, there was no real
emphasis on elaborate "specialized" food services and culinary experiences. As
the aircraft interiors became increasingly detail oriented so did the need to
have a third crewmember that could accommodate and support the customer/client
needs and special requests. By the 1980's, it was apparent that the corporate
flight attendant/third crewmember needed to be "corporate specific" trained for
emergency and first aid incidents as well as have culinary and food service
experience. (This information was provided by Susan C. Friedenberg of Corporate
Flight Attendant Training)
Position Description
A corporate/business aviation flight
attendant works on private,
noncommercial aircraft.
Working Conditions
While full-time flight attendants who fly for major
carriers find themselves in the same environment each
time they fly, the corporate flight attendant is always
acclimating and adjusting to a new workplace
environment. On a day-to-day basis, a corporate flight
attendant may find themselves interacting with many
corporate cultures and personalities of a corporation.
Corporate aviation gives the passenger the ability to
operate within a non structured time frame that can be
changed at any given moment. It is a world of total
flexibility, function, and organizational methods
implemented to accommodate any business traveler.
Because of this work environment, the corporate/business
flight attendant must possess a number of personal and
professional qualities.
While a corporate flight attendants main objective is passenger safety, other
responsibilities typically include: pre-flight and boarding duties, interacting
with the flight deck crewmembers to ensure safety, galley and food safety, wine,
champagne and hors d'oeurve presentation, plating and garnishing food, napkin
folding, table setting and very personalized first class service.
A flight attendants responsibilities are not limited to in-flight duties.
Pre-flight preparation may include: acquire informaiton about the upcoming
flight, what type of aircraft will you be working and what amenities are on
board, where are you traveling, who are your passengers and their likes and
idslikes, would your female passengers like a bouquet of fresh flowers, know
what they like to eat and order and receive catering, should alcohol beverages
be served and what brands? This is just a sampling of what your research should
consist of. It is important to do your research prior to each flight because the
circumstances may change.
Typical Requirements
and/or Experience
Today, many corporate/business flight attendants should
have prior training in the following areas: safety and
emergency including CPR, AED and first aid, inflight
cabin service, food catering, and FACTS Training.
Qualities a corporate/business aviation flight attendant need to possess
include: high degree of safety and service, flexibility, organizational skills,
creativity, personal accountability, integrity, interpersonal skills, taking
direction, resolution skills, confidentiality/discretion, constant
professionalism, attention to detail, thinking "out of the box" and good
manners.
It is mandatory for today's corporate/business flight attendants to respect and
protect the privacy, confidentiality and security of your elite passenger(s).
Education
Applicants must hold a high school diploma or equivalent. Today, many companies
also prefer that applicants hold a college degree. Training in the following
areas is also helpful: safety and emergency including CPR, AED and first aid,
inflight cabin service, food catering, and FACTS Training
Marital Status
Married and unmarried men and women, with or without children are eligible.
Persons who are widowed or divorced, also are eligible.
It is the policy of most aviation companies to provide equal employment
opportunity to all individuals regardless of their race, creed, color, religion,
sex, age, national origin, disability, military and veteran status, sexual
orientation, marital status, or any other characteristic protected by state or
federal law. Most aviation companies are strongly committed to this policy, and
believe in the concept and spirit of the United States law.
Most aviation companies are committed to assuring that:
All recruiting, hiring, training, promotion, compensation, and other employment
related programs are provided fairly to all persons on an equal opportunity
basis without regard to race, creed, color, religion, sex, age, national origin,
disability, military and veteran status, sexual orientation, marital status or
any other characteristic protected by law;
Employment decisions are based on the principles of equal opportunity and
affirmative action;
All personnel actions such as compensation, benefits, transfers, training, and
participation in social and recreational programs are administered without
regard to race, creed, color, sex, age, national origin, disability, military
and veteran status, sexual orientation, marital status or any other
characteristic protected by law, and;
Employees and applicants will not be subjected to harassment, intimidation,
threats, coercion or discrimination because they have exercised any right
protected by law.
Most aviation companies believe in and practice equal opportunity and
affirmative action. All employees are responsible for supporting the concept of
equal opportunity and affirmative action and assisting the company in meeting
its objectives.
Most aviation companies maintain Affirmative Action Plans for minorities, women,
disabled persons and veterans.
EEOC has jurisdiction of the prohibitions against employment discrimination
codified in Title VII of the Civil Rights Act of 1964, the Equal Pay Act of
1963, the Age Discrimination in Employment Act of 1967, Sections 501 and 505 of
the Rehabilitation Act of 1973, Titles I and V of the Americans with
Disabilities Act of 1990 and the Civil Rights Act of 1991. These laws prohibit
discrimination based on race, color, sex, religion, national origin, age and
disability.
The Office of Special Counsel (OSC) and the Merit Systems Protection Board
(MSPB) enforce the prohibitions against federal employment discrimination
codified in the CSRA. The OSC will defer those bases of discrimination under
EEOC's jurisdiction to the respective federal agency and its EEO process. The
CSRA also prohibits employment discrimination in the federal government based on
marital status, political affiliation and conduct which does not adversely
affect the performance of the employee, none of which are within EEOC's
jurisdiction. Moreover, the law defines ten other prohibited personnel practices
in the federal government, all of which fall under the jurisdiction of the OSC
and the MSPB. See Prohibited Personnel Practices at http://www.osc.gov/ppp.htm.
Additional information may also be found on the the EEOC web site located at
http://www.eeoc.gov/
Wages
and Benefits
Salaries and benefits can vary. For an
updated look at salaries in the aviation
industry, view the
Avjobs.com Salary Report.
Where the jobs are and who hires
The corporate/business flight attendant works on private or business aircraft.
Corporations, government, royalty and wealthy individuals all hire flight
attendants.
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Opportunities for
Advancement
Aviation plays a prominent role in our economy. With
corporate travel on the rise, new opportunities will be
available. Today, smaller "reliever" airports are being
upgraded to serve general aviation traffic being
relocated from congested airports.
Outlook for the Future
With corporate air travel is on the rise, the need for
corporate/business flight attendants will remain stady.
However, these positions are typically very hard to
find.
To view the latest industry opportunities, become an Avjobs.com Member today!
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Training
To locate educational facilities with programs related to this position, search
AVSchools. AVSchools
makes researching and finding an aviation college, university, flight school or
professional training facility simple.
Miscellaneous
The following content was written and provided by Susan C. Friedenberg of
Corporate Flight Attendant Training
A corporate/business aviation flight attendant works on private, noncommercial
aircraft. As corporate air travel increases, so does the demand for a more
business-oriented environment. While full-time flight attendants who fly for
major carriers find themselves in the same environment each time they fly, the
corporate flight attendant is always acclimating and adjusting to a new
workplace environment. On a day-to-day basis, a corporate flight attendant may
find themselves interacting with many corporate cultures and personalities of a
corporation. Corporate aviation gives the passenger the ability to operate
within a non structured time frame that can be changed at any given moment. It
is a world of total flexibility, function, and organizational methods
implemented to accommodate any business traveler. Because of this work
environment, the corporate/business flight attendant must possess a number of
personal and professional qualities.
Why would a business aviation flight department use a corporate flight
attendant?
Their full-time flight attendant is either on vacation, over crew duty limits,
ill, on personal leave, or in emergency/first-aid training class. Their aviation
department only uses corporate contract flight attendants. Their department is
flying on a Part 91 certificate without a flight attendant but also has a Part
135 certificate, and they must have a third crewmember in the cabin. They only
use a flight attendant onboard for international trips or just for customer
trips. Their department uses a corporate contract flight attendant as part of an
international crew change point as an augmented crew operation. Their company
only uses a corporate contract flight attendant when the passenger count is over
a specifically stated amount.
What are some of the questions an aviation manager/chief pilot should ask a
corporate flight attendant prior to utilizing his or her service? When were you
last through emergency and first aid/defibrillator training? (Obtain copies of
all training certificates.) Are you experienced on our type aircraft? Do you
have culinary skills and are you good with food presentation? What is your daily
rate for international, domestic and stand-by days? Do you have a cancellation
policy? Do you have a daily rate for extensive aircraft shopping/stocking prior
to a trip of great length (international/road show)? Do you do aircraft
consulting work for newly delivered equipment and what is your daily/weekly rate
for this work? Do you have a current passport? Are your immunizations current
for specific travel? Do you carry a paging device/cellular telephone? Do you
have a current aviation ID card, such as Universal, Air Routing, or IBAC? Do you
have reliable transportation to and from our facility? Do you have a "to go
galley kit" equipped with galley amenities (if the company has just had its
aircraft delivered)? Do you speak a foreign language (if applicable to the
company's operation)? Do you have a credit card for travel expenses until
reimbursement? Other recommended requests or discussion topics during an
interview include:
Ask what the flight attendant feels his or her primary responsibility is as a
third crewmember, and see if it is compatible with your aviation department's
mission. Have the flight attendant go onboard your aircraft with you and give
you an emergency briefing, pointing out the operation and usage of all emergency
equipment, doors, window exits, etc. Request three to four references from the
flight attendant's past employers in the aviation industry (flight departments
for which he or she has worked). Discuss your department's in-flight dress code
and preference. This information was provided by Susan C. Friedenberg who has
been active in aviation for 33 years. Ms. Friedenberg created a training
curriculum for business aviation and has been conducting the Corporate Flight
Attendant Training class successfully since 1999. Susan started her aviation
career in 1970. She spent the first 15 years of her aviation career flying for
American Airlines and then Capitol Air. She has been a corporate flight
attendant for the last 18 years flying both as a contract flight attendant with
a coast to coast clientele and now as a full time flight attendant. Susan is the
Chief Flight Attendant for American Standard Companies out of Teterboro, New
Jersey.
Please visit AVSchools.
to learn more about Corporate Flight Attendant Training
If you have a question about Corporate/Business Aviation Flight Attendant topics
or, for further information, contact Susan at 215-625-4811
For questions
about job availability, please contact Avjobs directly.
Students of Susan's Classes are referred to Avjobs for
employment assistance.